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OUR SHIPPING POLICY

How It Works

Thank you for visiting and shopping at Crafty Cat Customs! Crafty Cat Customs ships all of our orders via USPS, UPS or FedEx. You will receive an email update with your tracking number once your order has shipped. ​ Processing and Delivery Times All orders are processed within 48 hours of receipt.  Customized or personalized products are made to order; these orders will receive an email with the date the order will be completed. Standard shipping typically takes between 2-8 business days, following project completion, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date. Tracking Your Order Once your order has shipped, you will receive an email with a tracking number to track your order via the appropriate carrier. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. ​Customs Fees and Import Taxes Crafty Cat Customs is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.). ​Contact Us If you have any questions or concerns regarding your order, feel free to contact us using the button below or at: cat@craftycatcustoms.com.

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OUR RETURN POLICY

The Fine Print

Thank you for shopping at Crafty Cat Customs! We strive to provide quailty products and acheive the highest customer satisfaction. However, if you find you are unhappy with your purchace, you have options: If the product you have purchased has not been customized or personalized, we offer refund and/or exchange within the first 14 calendar days of your purchase, if 14 calendar days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Eligibility for Refunds and Exchanges •Your item must be unused and in the same condition as you received it. •The item must be in the original packaging. •To complete your return, we require a receipt or proof of purchase. •Only regular priced items may be refunded, sale items cannot be refunded. •If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the button below. Exempt Goods Due to the nature of the products available at Crafty Cat Customs, returns may not always be accepted. The following are exempt from refunds: •Gift cards •Some personal care items •Customized or personalized products Partial refunds •Any item not in its original condition, damaged or missing parts for reasons not due to our error. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days as determined by the payment method. Late or missing refunds •If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. •If you have done all of this and you still have not received your refund yet, please contact us using the button below. Shipping •Instructions for returning the product will be sent to you via email. •You will be responsible for paying your own shipping costs for returning your item. •Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. •Depending on where you live, the time it may take for your exchanged product to reach you may vary. •We cannot guarantee that we will receive your returned item unless you purchase shipment tracking and insurance. Item not received back will not be refunded. Questions or concerns If you have any questions regarding refunds or returns, please contact us using the button below or email: cat@craftycatcustoms.com

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WARRANTY INFORMATION

Satisfaction Guaranteed

Crafty Cat Customs does not offer warranties on products, but we want to assure that our customers are always satisfied.  If there is an issue with your product, contact us through the button below and we will try our best to come to a mutually beneficial resolution.

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PRIVACY AT CRAFTY CAT CUSTOMS

Trust Us with Your Information

This Privacy Policy describes Crafty Cat Customs policies and procedures on the collection, use and disclosure of your personal information when you use the website. In connection with your collaboration with Crafty Cat Customs, Crafty Cat Customs will collect, process, and use personal data in accordance with applicable legislation. In this document, “you” and “user” mean any person or entity that accesses this website; “Crafty Cat Customs” “we,” or “us” refers to Crafty Cat Customs, a New Hampshire sole proprietorship. Crafty Cat Customs takes privacy seriously and recognizes that website users do too. We want you to  understand what information is collected through this website, how that information is used, and  how you can contact us if you have privacy questions. Collecting and Using your Personal Data While using our website, we may ask you to provide us with certain personally identifiable information  that can be used to contact or identify you. Personal identifiable information may  include, but is not limited to: email address, first and last name, mailing address and usage data. Usage data is collected automatically when using the website. Usage data may include information such  as your device’s internet protocol address (e.g. IP address), browser type, browser version, the pages of  our website that you visit, the time and date of your visit, the time spent on those pages, unique device  identifiers and other diagnostic data. When you access the website through a mobile device, we may collect certain information automatically,  including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP  address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our website or when you access the website by or through a mobile device. Use of Cookies Like many companies, our website collects information about visitors through “cookies.”  Cookies are bits of text placed on your computer when you visit certain websites. Cookies allow  websites to remember your actions and preferences over a period of time. How Do We Use Cookies? We use functional cookies to record information about the choices you have made. This  information is typically anonymized and is not used for any other purpose. We use the Google Analytics  function and  performance cookies placed by other service providers to help us understand our visitors’  interests and improve our website functionality. These cookies provide us information on audience size, geographic locations, demographic information (such as statistics on age and  gender of visitors) and usage patterns. This information is primarily used for statistical purposes.  However, if at any time you provide us with your Contact Information, we may combine that  with information from our web analytic services to understand in more detail how you use our  website. If you choose to opt out of cookies, anonymized information will still be tracked and  gathered. How Can You Control Cookies? You can control and/or delete cookies as you wish – for details, visit aboutcookies.org. you can  delete all cookies that are already on your computer and you can set most browsers to prevent  them from being placed. If you do this, however, you may have to manually adjust some  preferences every time you visit a site and some services and functionalities may not work. If you do not want to be tracked by Google Analytics, see Google Analytics’ opt out options here and HubSpot’s options here. Information You Give Crafty Cat Customs If you request more information about our products, or if you request a draft or mock-up, we  may ask you to provide unique contact information, such as your name, address, phone number, and email address (“Contact Information”). We promise that we will never share or sell your Contact Information. We process your personal data for the following purposes: To be able to contact you in relation to your specific contractual relationship with  Crafty Cat Customs, i.e. sending out products, invoices, etc. To comply with applicable legislation, i.e. on tax and bookkeeping To be able to contact you in relation to your specific equipment. Crafty Cat Customs does not collect any third-party data. How Did We Obtain Your Personal Data? The personal data Crafty Cat Customs is processing about you and your company is collected from you directly by us. How Long Will We Store Your Personal Data? We store your personal data for as long as necessary to fulfil the purposes above but normally no longer than 6 months following inactivity. Security of Your Personal Data The security of your personal data is important to us, but remember that no method of  transmission over the internet, or method of electronic storage is 100% secure. While we strive  to use commercially acceptable means to protect your personal data, we cannot guarantee its  absolute security. Data Protection Rights Under GDPR and California Consumer Privacy Act In certain jurisdictions you may have the right to request access and receive information about  the personal information we maintain about you, to update and correct inaccuracies in your personal information, to restrict or object to the processing of your personal information, to have  the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data  portability to easily transfer your personal information to another company. Those rights may be  limited in some circumstances by local law requirements. In addition to the above-mentioned  rights, you also have the right to lodge a complaint with a competent supervisory authority  subject to applicable law. Where required by law, we obtain your consent for the processing of certain personal  information collected by cookies or similar technologies or used to send you direct marketing  communications, or when we carry out other processing activities for which consent may be  required. If we rely on consent for the processing of your personal information, you have the  right to withdraw it at any time and free of charge. When you do so, this will not affect the  lawfulness of the processing before your consent withdrawal. To update your preferences, ask us to remove your information from our mailing lists, delete  your account or submit a request to exercise your rights under applicable law, please contact us  as specified in the “Contact Us” section below. Crafty Cat Customs will process your personal data according to applicable legislation, including the EU  General Data Protection Regulation (“GDPR”) to the extent applicable. What Is the Legal Basis In the EU For Our Processing Of Your Personal Data? The legal basis in the EU for our collection and processing of your personal data set out above is: GDPR art. 6(1)(f) (“the balancing of interest test”). It is Crafty Cat Customs’ assessment that the  processing of your personal data is necessary for the processing of vendor data. • GDPR art. 6 (1) (b) processing is necessary for the performance of a contract.  • GDPR art. 6 (1) (c) processing is necessary for compliance with a legal obligation, e.g.  according to applicable legislation, i.e. on tax and bookkeeping.  Will We Disclose Your Personal Data To Third Parties? For the purpose of complying with relevant tax and bookkeeping legislation, your personal data might be disclosed and shared with the following recipients: A federal, state or local tax authority If the Company is involved in a merger, acquisition or asset sale, your personal data may be  transferred in connection with such transaction, in which event your privacy rights would be  subject to the privacy policy of the acquiring entity. Under certain circumstances, the Company may be required to disclose your personal data in  response to valid requests by public authorities (e.g. a court or a government agency). The legal basis for the disclosure in the EU is: The relevant local VAT notification duty in each EU country, cf. GDPR Article 6(1)(c) Will We Disclose Your Personal Data To Data Processors? No. Will We Transfer Your Personal Data To Recipients In Countries Outside The EU/EEA? No. Your Rights Crafty Cat Customs has taken necessary and adequate steps in order to protect your personal data and  ensure your rights as a data subject. Please note that certain limitations may apply to your ability  to exercise these rights. Subject to these limitations, you have the following rights: Right of access — You have the right to request access to the personal data Crafty Cat Customs processes about you. Right to rectification — You have the right to rectification of inaccurate personal data concerning you,  including completion of incomplete personal data. Right to erasure (right to be forgotten) — You have the right to the erasure of the personal data concerning you. Right to restriction — You have the right to restrict Crafty Cat Customs processing of personal data concerning you. Right to data portability — Where processing is based on a consent or a contract and the processing is carried  out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format. you have the right to transmit this personal data to a third party without hindrance from Crafty Cat Customs, if technically possible. Automated individual decision-making, including profiling — As a general rule you have the right not to be subject to a decision based solely on  automated processing, including profiling, which produces legal effects or affects you significantly. This does not apply if, among other things, automated decision making and profiling is necessary for entering into, or performing, a contract  between you and Crafty Cat Customs. Right to object — You have the right to object, on grounds relating to your particular situation, at  any time to processing of personal data concerning you which is based on  legitimate interests as legal basis for the processing (as set out in article 6(1)(f) of  the GDPR), including profiling based on this provision. — Where your personal data are processed for direct marketing purposes, you have  the right to object at any time to processing of personal data concerning you for  such marketing, which includes profiling to the extent that it is related to such  direct marketing. Where you object to processing for direct marketing purposes,  Crafty Cat Customs must no longer process the personal data for such purposes. If processing of your personal data is based on your consent, you may withdraw your consent at  any time. Please note that this does not affect Crafty Cat Customs’ processing of your personal data prior  to the withdrawal of your consent. You also have the right to lodge a complaint with the competent supervisory authority. If you wish to exercise any of your rights as described above or have any questions, please  contact the Crafty Cat Customs by using the contact information provided below. Changes to This Privacy Policy We may update our Privacy Policy from time to time. You are advised to review this Privacy  Policy periodically for any changes. Changes to this Privacy Policy are effective when they are  posted on this page. Contact Details Should you have any questions in regards to the protection of your personal data or if you wish  to exercise your legal rights, please contact Crafty Cat Customs by using the below contact details: Crafty Cat Customs Email: cat@craftycatcustoms.com

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TERMS AND CONDITIONS OF SITE USE

About the Website

Thank you for visiting Crafty Cat Customs websites. which includes www.Crafty Cat Customs.com and related sub-domains, and other websites that Crafty Cat Customs may make available from time to time (the “Websites”). In this document, “you” and “user” mean any person or entity that accesses the Websites; “Crafty Cat Customs” “we,” or “us” refers to Crafty Cat Customs, a New Hampshire Sole Proprietorship. We hope that you’ll find our Websites informative and useful. We’ve set out these Terms and Conditions of Use (“Terms”) to create some ground rules that are intended to make our visitors’ experiences safe and enjoyable, and to protect the investment that Crafty Cat Customs has made in its products and intellectual property. Please read this page carefully. By using the Websites, you are agreeing that you’ll be bound by these Terms. We think that these Terms are reasonable and appropriate, but if you don’t agree with them, you do not have permission to use the Websites. Crafty Cat Customs may revise these Terms from time to time and at any time, to keep up with changing circumstances, by posting an update to this page with new Terms. You should visit this page periodically, because the Terms that are in effect at the time of your visit are the ones that give you permission and govern your use of the Websites. By using the Websites after we’ve posted updates, you accept and agree to be bound by the updated Terms. 1. Crafty Cat Customs Owns the Websites and Their Content All of the contents of the Websites, which include the text, graphics, sounds, images, appearance, programming code, HTML code, and other material (the “Content”), is owned by Crafty Cat Customs (or its licensors). The Content is protected by a wide range of intellectual property laws of the United States and other countries, including copyright, trademark, and patent laws. Please respect our property; any unauthorized use of the Content may violate these laws or constitute infringement. 2. You Have Permission to Use The Websites and Content, But Your Permission is Limited Crafty Cat Customs has made the Content available so that you can learn about our company and products. You are authorized to view it and download it, but only for your personal, non commercial use, and not on another website or in a networked computer environment. You’re not permitted to remove any copyright or other proprietary notices contained in the Content, or to sell or modify the Content, or to reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose,. (We think our Content is valuable; if you’re interested in using the Content for commercial or business purposes, please contact us, and we can discuss whether a business arrangement makes sense.) The Websites are meant for people to use. You may not use any ‘robot,’ ‘spider’ or other automated querying device, or similar program, algorithm or methodology to access the Websites or monitor, “scrape,” or copy the Content. 3. You May Not Use the Websites to Cause Harm Our Websites are intended to be helpful; we will not tolerate any misuse of them. You may not use the Websites to transmit, distribute, or store any malicious, harmful, or infringing material, data, or other information, or to destroy material, data, or other information. This means, for instance, that you may not use the Websites in violation of any law or regulation, or in a way that will infringe others’ intellectual property rights, or to violate others’ privacy or publicity rights, or in a way that is defamatory, obscene, threatening, abusive, or hateful. You are prohibited from violating or attempting to violate the security of the Websites. By the same token, you may not use the Websites to violate the security of other web sites by any method, such as (a) accessing data not intended for you or logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measurers without proper authorization, (c) attempting to interfere with service to any user of the Web Site, host or network, including, without limitation, via means of submitting a virus to the Web Site, overloading, “flooding”, “spamming”, “mailbombing” or “crashing” the Web Site, (d) sending unsolicited e-mail, including promotions and/or advertising of products or services, or (e) forging any packet header or any part of the header information in any e-mail. We can’t anticipate all of the ways that a misguided person might try to misuse our Websites, so these are just examples, and we reserve the right to prevent anyone from using our accessing the Websites in a way that, in our judgment, cause problems for Crafty Cat Customs or others. We may also provide information to and otherwise cooperate with law enforcement authorities when, in our judgment, we believe that such action is warranted. 4. We Respect Your Privacy On some of our Websites, you may be asked to provide Crafty Cat Customs with certain information including, without limitation, a valid email address or other identifying information (your “Information”). If we ask for this Information, it’s usually because you’ve asked us to provide you with products or information. We respect your privacy and treat your Information it in accordance with the terms of our Privacy Policy. You should review our Privacy Policy. If you don’t agree with it, please don’t provide us with your Information. 5. You Have the Responsibility to Protect Your Account Some of our Websites may allow you to set up an account. Access to your account is controlled by a User ID and password, and you are responsible for all uses of your user ID, whether or not authorized by you. Therefore, you need to take responsibility to maintain the safety and confidentiality of your user ID and password. You agree to immediately notify Crafty Cat Customs of any unauthorized use of your user ID or password. 6. We Don’t Promise That Our Websites Are Error-Free We’ve tried to make our Websites informative and accurate, but nobody’s perfect. Despite our efforts, the Content may contain inaccuracies or typographical errors. Crafty Cat Customs cannot promise and does not make any representation about the accuracy, reliability, completeness, timeliness, or availability of the Websites or the Content. You use the Websites and the Content at your own risk. If you’re using the Content to make an important decision, it’s a good idea to verify any statements or information in the Content. We reserve the right, at our discretion, to modify, add, or remove portions of the Web Site at any time without notice. If you post, submit, or place any information or material on the Websites, you are solely responsible for the form, content and accuracy. CRAFTY CAT CUSTOMS DOES NOT WARRANT THAT THE WEBSITES WILL OPERATE ERROR FREE OR THAT THE WEBSITES OR THEIR SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE WEBSITES OR THE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACEMENT OF EQUIPMENT OR DATA, CRAFTY CAT CUSTOMS IS NOT RESPONSIBLE FOR THOSE COSTS. THE WEBSITES AND THE CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, CRAFTY CAT CUSTOMS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. CRAFTY CAT CUSTOMS MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, PERFORMANCE, TIMELINESS, OR AVAILABILITY OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS OR LINKS. 7. We’re Not Liable for Consequential Damages IN NO EVENT WILL CRAFTY CAT CUSTOMS, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON THE WEBSITES BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEBSITES OR THE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY OR STATUTE, AND REGARDLESS OF WHETHER CRAFTY CAT CUSTOMS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 8. We Offer Links to Other Sites Solely as a Convenience The Websites may contain links to third party websites. These links are provided solely for your convenience; Crafty Cat Customs does not approve or endorse the contents on such third-party web sites. Crafty Cat Customs also is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party sites. If you decide to access linked third-party sites, you do so at your own risk. Similarly, Crafty Cat Customs cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from Crafty Cat Customs, because these sites are owned and operated by independent retailers. Crafty Cat Customs does not endorse any of the merchandise, nor has Crafty Cat Customs taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites. Crafty Cat Customs does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or off-line transaction with any of these third parties. 9. Our Liability Is Limited If, notwithstanding the limitations and disclaimers above, Crafty Cat Customs is found liable to you, Crafty Cat Customs total liability to you shall be strictly limited to $100, regardless of the number of claims you may have or bring that arise from or relate to your use of the Websites and the Content. 10. We May Terminate Access To the Websites Crafty Cat Customs reserves the right, at its sole discretion, to immediately terminate your access to the Websites and/or any other service provided to you by Crafty Cat Customs for any reason, including any breach by of these Terms. 11. Indemnity You agree to defend, indemnify, and hold harmless Crafty Cat Customs, its officers, directors, managers, members, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Websites or Content or your breach of these Terms. If the claim is brought against Crafty Cat Customs by a third party, Crafty Cat Customs will provide prompt notice to you of any such claim, suit, or proceeding and will assist you, at your expense, in defending any such claim, suit or proceeding. 12. General Provisions Crafty Cat Customs makes no claims that the Websites or Content may be lawfully viewed or downloaded outside of the United States. It may not be legal for certain persons or in certain countries to access the Websites or Content. It’s up to you to make sure that you are complying with the law. If you access the Websites or Content from outside the United States, you do so at your own risk and are responsible for any violations of the laws of your jurisdiction. Crafty Cat Customs is based in New Hampshire, and the servers that host its Websites and these Terms are located here. Therefore, these Terms are governed by the internal substantive laws of the state of New Hampshire, without respect to its conflict of laws principles, and you agree to be bound by these laws. You also agree that in the event there is a dispute or claim that arises from or relates to these Terms or their breach, any such dispute or claim shall be brought exclusively in the state or federal courts within the state of New Hampshire, and you agree irrevocably to jurisdiction and venue in those courts. You agree that you may not bring any claim or action in any form that arises from or relates to the Websites, the Content, or these Terms more than twelve (12) months after the first occurrence of the events on which you base your claim. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect. These Terms cannot be modified or waived except by Crafty Cat Customs in writing or by a revised posting on the Websites. If Crafty Cat Customs does decide to waive any breach of these Terms by you, that waiver is limited, to the particular breach and the particular provision that was breached. The waiver is not continuing, and Crafty Cat Customs has the right to enforce all of the Terms against you for any other breach. These Terms and Conditions, together with the provisions of our Privacy Policy referred to in paragraph 4 above, constitute the entire agreement between you and Crafty Cat Customs concerning the Websites and the Content.

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